Support & Maintenance
Your advanced security systems are critical investments designed to protect your people, property, and operations. But like any sophisticated technology, they require consistent care to perform at their peak. At WJ Sunstone Services, we go beyond initial installation to offer comprehensive Proactive Maintenance and tailored Service Level Agreements (SLAs), ensuring your security infrastructure remains fully operational, compliant, and effective 24/7, 365 days a year. We provide the peace of mind that comes from knowing your systems are monitored, expertly maintained, and always ready to respond.
Reactive maintenance, fixing problems only when they occur, is costly, disruptive, and leaves you vulnerable. Our proactive approach is designed to prevent issues before they arise, safeguarding your investment and ensuring the continuous, optimal performance of your:
HD CCTV Systems Maintaining crystal-clear image quality, camera functionality, and recording integrity.
Access Control Solutions Ensuring seamless entry/exit, reader reliability, and robust system communication.
Optional 24/7 CCTV Monitoring Infrastructure Verifying connectivity, alarm integrity, and swift data transmission.
Wireless Networks & Point-to-Point Bridges Guaranteeing consistent, high-speed connectivity and signal strength.
Regular, expert maintenance extends the life of your equipment, minimises costly downtime, and ensures your systems consistently meet their intended security objectives.
Speak to our Experts
Speak to one of our team today and find out which services and products are the right fit for your Premises, Council or School.
Your Assurance of Uptime
We understand that every client has unique operational demands and budget considerations. That's why WJ Sunstone offers flexible SLA tiers, designed to provide the precise level of support and response you require. Our SLAs are built around key performance indicators, providing you with transparent accountability and guaranteed service. Our comprehensive SLA packages can include:
Routine Preventative Maintenance Visits Scheduled inspections, cleaning of cameras, testing of all system components (e.g., readers, sensors, recording devices), firmware updates, and system calibration. This significantly reduces the risk of unexpected failures.
Guaranteed Response Times Rapid remote and/or on-site response from our certified engineers, ensuring that critical issues are addressed swiftly, minimising any security gaps.
Remote Diagnostics & Support Many issues can be resolved quickly and efficiently by our technicians remotely, reducing the need for an immediate site visit and restoring functionality faster.
Software & Firmware Updates Ensuring your systems are running the latest, most secure, and feature-rich software versions, protecting against vulnerabilities and improving performance.
Priority Call-Outs For our higher-tier clients, guaranteed priority for emergency call-outs.
Comprehensive Reporting & Audit Trails Detailed documentation of all maintenance activities, service calls, and system health checks, invaluable for compliance, insurance, and internal auditing.
Dedicated Account Management A single point of contact to ensure seamless communication and service delivery.
Tailored Service Level Agreements
Our comprehensive SLA packages can include:
Routine Preventative Maintenance Visits Scheduled inspections, cleaning of cameras, testing of all system components (e.g., readers, sensors, recording devices), firmware updates, and system calibration. This significantly reduces the risk of unexpected failures.
Guaranteed Response Times Rapid remote and/or on-site response from our certified engineers, ensuring that critical issues are addressed swiftly, minimising any security gaps.
Remote Diagnostics & Support Many issues can be resolved quickly and efficiently by our technicians remotely, reducing the need for an immediate site visit and restoring functionality faster.
Software & Firmware Updates Ensuring your systems are running the latest, most secure, and feature-rich software versions, protecting against vulnerabilities and improving performance.
Priority Call-Outs For our higher-tier clients, guaranteed priority for emergency call-outs.
Reporting & Audit Trails Detailed documentation of all maintenance activities, service calls, and system health checks, invaluable for compliance, insurance, and internal auditing.
Dedicated Account Management A single point of contact to ensure seamless communication and service delivery.
Predictability, Peace of Mind & Compliance
Partnering with WJ Sunstone for your maintenance and support means gaining significant advantages:
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Minimised Downtime Proactive care prevents disruptions, ensuring your security systems are always online and operational.
Extended Equipment Life Regular servicing preserves your investment and reduces the need for premature replacements.
Budget Predictability Fixed costs for maintenance allow for accurate financial planning, eliminating unexpected repair bills.
Enhanced Security Performance Systems operating at peak efficiency provide the highest level of protection.
Compliance Assurance Our meticulous records and adherence to industry standards (such as NSI Gold requirements for ongoing maintenance) help you meet regulatory and insurance obligations effortlessly.
Peace of Mind Focus on your core operations, knowing your security infrastructure is expertly managed by a trusted partner.
Our Difference
It's our blend of unparalleled expertise, commitment to bespoke solutions, and a proactive approach to your security. We don't just install systems, we partner with you to engineer a resilient security framework, backed by 24/7 support and a clear understanding of the unique compliance needs of Education and the Public Sector.
Speak to one of our team today and find out which services and products are the right fit for your Council or School.
Case Studies
We understand that security needs are never one-size-fits-all. That's why we've developed specialised expertise in providing robust and reliable security and site management solutions for two of the UK's most crucial sectors: Education and the Public Sector. Our solutions are designed not just to protect assets, but to foster safe environments where learning can flourish and essential public services can be delivered without disruption.​
We have used Sunstone at Ditton Parish Council for several years. They installed replacement CCTV cameras for us and have carried out annual maintenance since. They are very professional and the service we receive is excellent. Would highly recommend. ​Ditton Parish Council
Marc and the team at Sunstone have been nothing but helpful. They have set up and maintained our cctv system for several years now. They have always listened to what we needed and advised us accordingly. We really value the company and have recommended them to various others over the years. ​Burstow Parish Council
